What information do we collect?

We collect information from you when you place an order in our online store, subscribe to our newsletter, respond to a survey, fill in a contact form or fill in a booking form for one of our courses, workshops or one-on-one sessions.

When booking or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

When bookings are received for children under the age of 18, the information must be provided by the legal guardian.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)

• To administer a contest, promotion, survey or other site feature

• To send periodic emails to our newsletter list

• To respond to your contact request

• To personalise your experience (your information helps us to better respond to your individual needs)

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

• The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email blast.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, sending out online store orders or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age, with all bookings for our programs to be completed and paid for by the legal guardian.

Your Consent

By using our site, you consent to this privacy policy.

Changes to our Privacy Policy

 This policy may change at any time.

This policy was last reviewed and modified on 15th August 2022.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us at hello@glowupprojecthq.com.au